Terms and conditions

ABOUT THESE TERMS AND CONDITIONS

When you buy with us in store or shop online, these terms and conditions give you all the information you need. We have other important terms that we like you to read including our Privacy Policy.
These general terms and conditions and the policies may change from time to time so please check these before making any purchase.
If you have any questions about these terms and conditions or the policies please contact us at TISI, Suite D12, Dolphin Plaza, Dolphin Estate, Ikoyi, Lagos, via telephone on +2348173648362 or e-mail sales@tisi.com.ng.

USING OUR WEBSITE AND SHOPPING WITH US ONLINE
These terms and conditions are specific when using our website and shopping with us online.
Information on our website
We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know.
When browsing our website the colors of products may vary depending on a few factors such as your display settings.
Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.
We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

Product availability

All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through TISI Shop Online either temporarily or permanently.

Security

Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.

Placing your order

Your order counts as an offer to purchase goods from us.
After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number. It also constitutes the VAT receipt for your product(s).
Order acceptance
Acceptance of your order will take place when we dispatch the product(s) to you. Until we dispatch the product(s), no contract will have been formed between us.
Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.

Payment

You can pay with all major Nigerian credit and debit cards.

We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

Pricing

Unless otherwise stated all prices shown at TISI Shop Online are not inclusive of VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added to your total order price.

Online

Not all promotions that are offered by TISI Shop Online will be available in-store, and vice versa. We reserve the right to adjust prices, products and special offers at our discretion.

Pricing errors

If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.
If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.
Any cancelled orders will be refunded within 14 days of notice of the cancellation.

DELIVERY GENERAL TERMS

About these terms

We outsource our Delivery Service to trusted transport and logistics service providers, however we’ll always remain responsible for the performance of the Delivery Service.

Online delivery dates

You will automatically be allocated the earliest delivery date possible when placing your order.
We aim to deliver your online order within 2-5 business days of purchase, depending on stock availability and the delivery address. If you’re outside Lagos, we will call to discuss delivery of your order and agree on a date between us.

We will try our best to meet the delivery date, however there may be times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to the TISI Customer Support: contact us.

Changing the date of delivery

If you would like to change your delivery time or date, please contact the TISI Customer Support and they will advise if this is possible: contact us.

Our liability

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.

Important information

When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.
You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. Our delivery staffs are not permitted to leave any products that have not been signed for.
On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.

Damaged items

If items within packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this. If you notice any damage to items following delivery, please notify TISI Customer Service Contact as soon as possible after delivery. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges. Nothing in these terms affect your statutory rights.

OUR LIABILITY
Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through TISI, provided that we take reasonable care when we deliver the goods to you.
We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.
General terms relating to our relationship with you
If you would like more information about TISI, or want to get in touch with us, please contact us on +2348173648362.

Waiver
If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or returns policy.

Privacy Policy

We know how important it is for you to understand how we use your data. This Privacy Policy sets out how and why we collect, store, process and share your personal data. We will always be transparent with you about what we do with your personal data.
This Policy also tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Privacy Policy or your rights under it please contact:
Address: TISI. Suite D12, Dolphin Business plaza. Dolphin Estate. Ikoyi
Telephone: +234-8173648362
E-mail: support@tisi.com.ng

The personal data we collect from you directly can include your name, email address, mobile/landline telephone number, date of birth, address, your purchasing activity, your credit, or debit card or other payment information, and information you give us when you contact our customer services team, when you engage with our social media platform (for example by tagging us in a post on Instagram). If you are using a mobile device and shopping with us online or browsing our website, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.
When do we collect your personal data?
• When you purchase products and services from us in store, online, or over the phone
• When you access our website or use any of our mobile Apps. Our website also uses cookies; to find out more about the use of cookies and how you can manage them.

How do we use your personal data and what are our legal justifications for doing so?
To make our products and services available to you
We use your personal data to provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders on our website or within our apps, take payment online (where applicable) and deliver your products or services), and to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments;
We may also use your personal data to measure how satisfied our customers are and provide customer service (including troubleshooting in connection with purchases or your requests for services or when you ask us questions on social media)
For administrative and internal business purposes
We may use your personal data for our internal business purposes, such as enhancing our site, improving our services and products and identifying usage trends. We may also use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you (such as language and store location).
For security and legal reasons
We use your personal data to:
Ensure the personal and financial information you provide us is accurate

To personalize your shopping experience and improve our operations
We use your personal data to:
• allow you to create a profile on our website which enables you to purchase TISI products and services online without having to fill in your personal data every time you shop online with us;
• provide you with marketing material via SMS and email

Who do we share your personal data with?
We will never sell any of your personal data to a third party (such as; logistics, independent installation). However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers or our group companies, as detailed below. Whenever we share your personal data, we put safeguards in place which require these organizations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.
Your rights
You have a number of rights relating to your personal information and what happens to it. You are entitled to:
• have your data processed in a fair, lawful and transparent way;
• be informed about how your personal data is being used, an example being this privacy policy;
• access personal data we hold about you;
• require us to correct any mistakes in your personal data;
• require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
• request that we transfer your personal data to you or another service provider in a simple, structured format;
• object at any time to processing of your personal data for direct marketing purposes.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.
This Privacy Policy was last updated on 16th August 2018

SERVICES TERMS AND CONDITIONS

ASSEMBLY SERVICE TERMS AND CONDITIONS

Our professional independent assembly service partners will assemble your TISI products that require on-site installation.

Assembly service availability and costs.
Assembly service is free within Lagos.
Out-of-Lagos locations will attract an installation fee, which will vary from location to location.

Important Information
Please ensure that:
• The products which you wish to be assembled are in the room in which you require them prior to the arrival of our assembly service partner. Our assembly service partner is not permitted to move products to other rooms or lift products up staircases.
• The assembly service partner is made aware of any parking restrictions before the delivery. Unfortunately, we cannot accept liability for any parking charges, fines or congestion charges.